Responsibilities:
Requirements:
- End-User Support:
- Provide first-line technical support to end-users, addressing hardware, software, and network issues.
- Assist with the setup, configuration, and troubleshooting of computer systems and peripherals.
- Respond to IT support requests via various channels in a timely and professional manner.
- Hardware and Software Maintenance:
- Assist in the maintenance, repair, and inventory management of computer equipment.
- Support software installations, updates, and license tracking.
- Identify opportunities for hardware and software improvements.
- Documentation and Records:
- Maintain accurate records of IT assets, configurations, and support activities.
- Assist in creating and updating technical documentation, user guides, and knowledge base articles.
- Contribute to the maintenance of an organized IT inventory.
- Network Support:
- Provide basic assistance in resolving network connectivity issues.
- Collaborate with network team members on network-related tasks.
- Follow IT support engineer's arrangement for assistant task.
Requirements:
- College or above degree in a relevant field such as computer science, information technology, or a related discipline.
- Proficiency in troubleshooting and problem-solving related to computer hardware, software, and network issues.
- Familiarity with operating systems (Windows).
- Knowledge of common office software applications and productivity tools.
- Basic understanding of IT infrastructure, including servers, routers, and switches.
- Ability to perform software installations, updates, and configurations.
- Familiarity with remote desktop support tools and techniques.
- Strong verbal and written communication skills are essential for interacting with end-users and documenting issues and solutions.
- The ability to explain technical concepts to non-technical users in a clear and understandable manner.
- Excellent customer service skills and a desire to help end-users with their technical problems.
- Patience and empathy in dealing with users, especially those who may be frustrated or inexperienced with technology.
- English skill for daily work.
